Credit Improvement

Credit Report Review

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A key component to gaining control of your finances is knowing exactly where you stand financially. You are entitled to a free credit report once per year from each of the three major credit reporting bureaus: Equifax, Experian. and TransUnion. (Because of COVID, the three bureaus are now offering free weekly online reports through the end of 2023.) We can help you obtain a copy of your credit report and understand it.

How to access your free credit report


Credit Scoring

Credit is used in decisions regarding eligibility for loans, the cost of insurance premiums, and even employment and rental applications. A credit score is a calculation based on factors from your credit report at the time the score is requested. Generally, better credit terms are offered to consumers having higher credit scores. Every score can be improved—so take the steps needed to your score higher!


Credit Score Factors

FICO scores are based on a combination of five main kinds of credit information; some have more impact.

Highest & Lowest FICO Scores

The FICO score was created by Fair Isaac Corporation and it is the most common credit scoring system used. FICO scores range from 300 to 850. The higher your score the better; ideally keep working on improving your score until you reach 700 or higher. A lower score often results in paying more for the cost of credit and services; so it is worthwhile to know what your credit score is, the factors that influence it, and using strategies to improve your score.

(35%)    Payment History: whether or not you make payments on time and in the correct amount.

(30%)    Debt Balances: combined total debt owed, outstanding balance compared to credit limit.

(15%)    Length of Time: when an account was opened and when it was last used.

(10%)    New Credit: number of inquiries, time since credit inquiry, new credit opened.

(10%)    Credit Type: mix of credit used, such as installment debt, revolving debt, consumer finance accounts.

Key Strategies to Maintain and Improve Credit Scores

  • Pay bills on time and before the due dates with at least minimum payments requested on billing statements.
  • Keep debt balances below 30% of the credit limits, e.g. if you have a $1000 credit limit then keep the amount owed at $300 or less.
  • Apply for and open new credit accounts and services only as needed.
  • Know what is being reported and request your credit reports from Experian, Equifax, and Transunion through or call 877.322.8228. Credit reports are free once a year, but expect to pay a small fee for each score requested. Special note: obtaining your own credit report directly from a credit reporting agency will not affect your credit score. (Because of COVID, the three bureaus are now offering free weekly online reports through the end of 2023.)
  • Check credit reports for errors and make corrections; and be sure to remove outdated negative information.

What People Say About This Service

Julie Raises Her Credit Score

A certified LSS financial counselor assisted Julie with understanding the importance of credit, how it works, and guided her in taking steps to fix it! Her credit score went from 601 to 725 and she was able to buy her first house!


Freezing Your Credit

A credit freeze is the best defense to prevent fraudulent accounts from being opened in your name without you knowing it.

Helpful links:


Contact Us & Get Started

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If you would like to learn more about the services we provide or how to start receiving support, please call 888.577.2227, email us or complete our short contact form.

Our free and confidential services are available nationwide by phone or virtually. For in-person appointments view our office locations to find a location near you!

We have counselors who are fluent in Spanish and Hmong. In addition, American Sign Language (ASL) interpretation is available as needed.

Over the phone logo.Phone, Virtual or In-Person Appointment

Call 888.577.2227 to schedule a phone or virtual appointment at a time convenient for you. Or set up an in-person appointment at one of our locations.

Online logoOnline Appointment

Get all your support by email.

To get started:

  1. Create your financial profile online any time of day with an email address and a password.
  2. Next, share your financial goal(s) and any other information you believe would assist us in understanding your financial circumstances.
  3. Then provide the amount of your household take-home income, balances and payment amount for credit card and unsecured debts, and monthly expenses. Click Finish to submit your information. Once submitted, your financial profile cannot be changed or updated.
  4. Finally, a counselor will email you within two to three business days to provide options and work with you to determine next steps to reach your goal(s).

If you are seeking guidance for student loan debt or housing issues, please call us at 888.577.2227 to schedule a phone appointment.

Please note: we do not provide retirement planning services or investment advice.
What do I need for counseling?

In order for your financial counseling session to be most productive, it is helpful to have the following information available:

  • Your monthly income
  • Typical monthly expenses
  • Statements from your creditors.
  • Any other information you believe would be helpful in understanding your financial situation.

Don't have everything? Don't worry. Call us and we help guide you through the process.