DMP Support Team

Your LSS DMP Support Team

We're here to help! Please call the DMP Support Team if...

You're worried about your next payment.

You can still be successful on a DMP. Call us today about your options.

You’ve lost your job.

We'll talk through prioritizing expenses and crisis budgeting techniques.

Something on your creditor statement(s) is confusing you.

We'll help you figure out what's going on and what can be done.

Call us Monday through Friday from 8:00 am to 5:00 pm at 800.764.0351 or email us any time at

Meet the Team

Debt Specialist

Rosie is a Debt Specialists on the LSS Support Team.  She works on our Proposal and Retention teams, focused on getting creditor proposals accepted and conducting DMP reviews.

DMP Support
Krystal brings 15 years of customer service and 6 years of leadership experience to the DMP Support Team. She began working at LSS Financial Counseling on our scheduling team.
DMP Support Team

Barb has been working for LSS in Debt Management support for more than a decade. She initiates the DMP set up process to make sure payments are going to the correct creditors and addresses any issues with DMPs until the people we serve overcome their debt.


Sue works in our accounting department at LSS as our Senior Accounting Clerk. She applies 25 years of progressive accounting experience when assisting the people we serve with issues related to DMP payments.

Debt Management Specialist

Carla is a Debt Management Specialist with LSS Financial Counseling. She has three grown kids, three grandkids and all the fun that that brings!  She was a banker for more than 30 years before embarking on a new career as a Certified Personal Chef.

Certified Financial Counselor

Joanne is a Certified Financial Counselor through the National Foundation for Credit Counseling (NFCC).

DMP Support

Karen Truscott has been with LSS for more than a decade. She started in Youth Services advocating and guiding homeless youth under the LSS Renaissance Program.

DMP Support

Mandi joined LSS in 2007 as a member of our Scheduling Team. Shortly thereafter, she transitioned to the LSS Support Team where she has a variety of roles. Advocating for individuals and their best interest is her passion.