Participant Frequently Asked Questions (FAQs)
How do I find who to call with questions?
Visit our Who to Dial page to see a list of common questions and find who to contact for answers.
How do I make changes to my budget?
A request must be submitted to your Lead Agency Representative. If the change is approved, the Lead Agency Representative will notify PICS to update the budget.
When can my Worker begin?
Workers can begin working once PICS Human Resources has received all the completed required paperwork and issued a date of hire.
What are the maximum and minimum pay rates?
Pay rates vary by program. Contact your Service Coordinator for more information.
How many hours can I submit per week?
Hours vary depending on your approved budget plan. Please contact your Service Coordinator.
When are timecards due?
Timecards are due bi-weekly. They are due by noon on Monday (if submitted by fax, walk-in, email or mail) or by noon on Wednesday (if submitted through the online portal). Timecards are paid out the following Wednesday. See our payroll calendar.
Can my Worker enter time on the portal?
Workers do not have access to the portal at this time. Portal timecards are entered by the Representative and must be approved by the Worker. Please see our portal training video.
I don't know who my Service Coordinator is. What should I do?
Please contact us and we will be able to give you the information.
I don't understand my spending summary. What should I do?
If you have questions about your spending summary, contact us.
Do you take taxes out of mileage?
Mileage is not taxable.
Do I have to pay my Worker overtime (OT)?
Overtime must receive prior approval from the Lead Agency Representative. Workers are paid overtime at a rate of pay of 1.5 times their wage rate for any hours worked beyond 40 hours in a work week. Based on program rules, paid parents of minors and paid spouses are not eligible for overtime.
What is a Spenddown?
A spenddown is like an insurance deductible. If your income is more than the allowed income limit, you may still qualify for medical assistance by meeting a spenddown. A spenddown is the amount you must pay towards medical bills before the state will start to pay.