Electronic Visit Verification

Electronic Visit Verification (EVV)

PICS will soon begin using electronic visit verification (EVV), an online timekeeping feature. The new EVV system is a way to virtually record the date, time and place for services provided at home and in the community. 

All home- and community-based services in Minnesota are required by the federal 21st Century Cures Act to use EVV. The date EVV will be required by the Minnesota Department of Human Services (DHS) is not yet known.

At PICS, we continue to gather information from the EVV vendor and will provide additional information in the future.

Training and Information

PICS will be using the EVV vendor selected by the Minnesota Department of Human Services (DHS): HHAeXchange.

When trainings are available, we will post them here.

Frequently Asked Questions

We know this will be a big change for many PICS families. We will partner with you to ensure that you understand how to use the new EVV system.

What is EVV?

“EVV” stands for electronic visit verification. EVV is a way to virtually record the date and time Workers provide services. Those receiving care or their representative will also need to confirm these services were provided. EVV records when a Worker starts and ends each shift.

What information does EVV collect?

The EVV system will verify:

  • Type of service 
  • Who received the service
  • Who provided the service
  • Date and time of service

What about my privacy? Will my phone’s data be visible?

The EVV app will only record the data related to worker-provided services. It will not record other data associated with the device used to verify services. For example, call and browsing history, personal email, text messages, contacts, passwords, camera or photos, and other apps will not be accessed or recorded.

Do I have to use EVV?

All Minnesota FMS providers are required by the Minnesota Department of Human Services (DHS) to use EVV. More information from the Minnesota DHS on EVV requirements can be found on their website