Why does PICS run background checks?

The Minnesota Department of Human Services (DHS) requires background checks for all Workers who provide direct support for vulnerable adults and minors. A disqualifying offense is defined by DHS. The Representative is only notified if the Worker has been approved or has been disqualified.  If there is a disqualifying offense, the Worker will be notified by a mailed letter. The Worker must stop working once the Representative is made aware of the disqualification.

Should the Worker wish to contest the results, they may complete a new background study with fingerprints by contacting DHS or the Minnesota Bureau of Criminal Apprehension . PICS will not pay for this additional process. Our background study forms are available under Employee Forms or you can contact PICS Human Resources.


Back to top

How does my Representative change my wage?

To change a Worker's wage, the Representative and Worker must complete a Status Change Form and submit it to PICS at The Worker's wage change must be approved by the Participant's Service Coordinator to ensure compliance with service plan and State and Federal guidelines.
Back to top

What should I do if there is a change in my personal information?

If you have a change in contact information, please complete the Update Personnel File form.

If you have a change in wage rate or name, please complete the Status Change Form. This form can be submitted to PICS at


Back to top

Can I be employed if I am a minor?

Yes, the minimum age to be hired as a direct support professional is 14 years old. However, please keep in mind that you will need to follow the Child Labor Standards Act regulations. The Child Labor Standards Act specifies when and how long a minor can work per day or per week. If you have any questions about the minor employment laws, please contact PICS Human Resources.

Back to top

How can I receive a copy of my pay stubs?

To request a past pay stub, please contact our Payroll Department.


Back to top

Can I receive paper checks?

No, Workers can only receive payment through direct deposit or the ADP TotalPay debit card.

If you request direct deposit, but don't submit a bank document or you don't submit a Payment Options Form once you've been hired, our Payroll Department will automatically mail you the ADP TotalPay debit card. You can submit a bank document and switch to direct deposit at any time.

Back to top

How do I activate my debit pay card account or edit my card information?

To activate your service and set your pin, please call 1-866-402-1237.

Once you activate:

  1. Sign the back of your card.
  2. Read your Quick Start Guide or the FAQ page on the Money Network website.
  3. Download the Money Network mobile app.

For more information, visit or call the Money Network Customer Service line at 1-866-402-1237.

Back to top

Am I eligible for Paid Time Off (PTO)? How do I use my PTO hours?

  • PTO is offered for Workers under the CDCS and CSG services. Not available for Personal Supports Workers.
  • You are eligible to use PTO hours once you have worked at least 600 hours starting on 7/1/15.
                     - You will accrue 1 hour of PTO for every 43 hours worked. 
  • Your total number of PTO hours is listed on your paystub.
                     - If you've not received your paystub, please contact the PICS Payroll Department.
  • To use any of your PTO hours, please complete the PTO Request Form and submit it to the PICS Payroll Department.
  • PTO is not exempt from income taxes under 2014-7 as some direct support wages are.
                     - If you are exempt under 2014-7, you will need a W-4 on file with your employer for PTO.
  • PTO hours must be approved by the Representative.
  • If you're a Representative AND Worker working 40 hours a week, you can take the PTO above and beyond the 40 hours. It will not count as overtime. 
  • PTO wages are paid out at the Worker's wage when they use PTO, not when it is earned.
                     - Ex: if you earn $14 per hour in 2015, but take PTO in 2016 when you earn $14.50, you'll be paid for PTO hours at $14.50 per hour. 
  • A PTO fee of 2.2% is applied to the Participant's budget in order to pay for this benefit.
  • If you have any further questions about PTO, please contact the SEIU Member Action Center at 651-294-8100 or 1-800-828-0206.
Back to top