Member Services


Family/Relationship Services

NuVantage Employee Resource Members have access to face-to-face counseling and other resources to help you and your family members with any of life’s challenges.

Call us. We're here to help. Day or night.

If you need help immediately, don’t hesitate to call –  NuVantage counselors are available by phone 24/7.

When you call, a NuVantage benefits specialist will ask you a few questions to learn about your needs and connect you with a NuVantage professional counselor in your area. 

Service benefits for NuVantage members

FS-father-with-two-sonsNuVantage providers have experience working with a broad range of life issues experienced by individuals, couples, and families.

Professional counselors are available to help you with:

  • Family counseling
  • Marriage counseling
  • Conflict resolution
  • Parental concerns: raising children and teens
  • Children and teens: support and guidance
  • Pregnancy counseling (for women experiencing an unplanned pregnancy)
  • Adoption referral

What is covered

Your EAP plan is designed to provide you and your immediate family members with short-term counseling resources for any issue.   

Your EAP benefits cover:

  • In-person counseling sessions with a professional and experienced counselor.
  • 24/7 phone access to counselors for crisis situations. 
  • Referral to an accredited adoption agency.
  • Unlimited access to online library of resources.  

The number of covered counseling sessions varies depending on the type of support or counseling required and/or coverage offered by your specific employee assistance program. Most plans cover three 50-minute counseling sessions per issue per year, although some employer plans may offer additional sessions. 

When you or your family member calls, the NuVantage benefits specialist will explain how many sessions are covered as part of your EAP member benefits.


NuVantage members also have access to a wide variety of online family resources.  

To login, use the member information on your member card. If you do not have this information, contact your Human Resources department or call NuVantage at 1.800.577.4727 during our regular business hours: Monday – Friday, 8:00am – 5:00pm.