EAP Utilization Reports
Tracking how employee assistant program (EAP) services are used provides employers with valuable information. EAP utilization reports help employers know not only how many members are using the program but also what concerns their employees are experiencing.
Information about the types of issues their employees face empowers employers to develop strategies and interventions at the organizational level. NuVantage offers two types of EAP utilization reports: comprehensive reports and detailed reports.
Comprehensive Reports
Comprehensive utilization reports are tailored to your specific organization. At NuVantage, we respect your employees’ privacy and confidentiality. Comprehensive reports include detailed aggregate information, but no personally identifiable or confidential information is included.
Detailed Reports
For organizations large enough to not compromise employee confidentiality, reports include more detailed demographic information. These reports may also include assessed problem and closing recommendations.
This includes information such as:
- Types of calls (legal, financial, counseling)
- Presenting issues (emotional well-being, chemical dependency, marital, stress, etc.)
- Gender
- Age (by general category)
- Summary of closing recommendations (ongoing behavioral health services, chemical dependency treatment, no further recommendations — issue resolved, etc.)