Member Services


Caregiver Support

Caring for a family member who is aging or who has physical or developmental disabilities is challenging. Most families manage these challenges on their own; unaware there are resources available to help them.

Call us. We're here to help. Day or night.


When you call, a NuVantage benefits specialist will ask you a few questions to learn about your needs and connect you with a service provider in your community or a Caregiver Consultant who will evaluate your situation and make recommendations specific to your concerns.

Caregiver Consultants are available during regular business hours. If you need help immediately, don’t hesitate to call - telephone counselors are available 24/7. For routine appointments, please call from Monday –  Friday 8:00 am – 5:00 pm.

Service benefits for NuVantage members

If you are caring for a family member and have questions about what support is available, NuVantage can connect you to helpful resources in your community.

You might have questions about:

  • Respite Care
  • Guardianship options
  • Housing options
  • Home-delivered meals or senior dining center
  • Transportation
  • Advocacy

What is covered

Your EAP plan is designed to provide you and your immediate family members with short-term counseling resources for any issue.   

Your EAP benefits cover:

  • Referral to high-quality caregiver support and respite providers in your area.
  • In-person counseling sessions with a professional and experienced counselor.
  • Unlimited access to online library of resources

Coverage varies depending on the type of support required and/or coverage offered by your specific employee assistance program. When you or your family member calls, the NuVantage benefits specialist will explain services covered at no charge as part of your EAP member benefits.

Online Resources

NuVantage members also have access to a wide variety of online caregiver resources.   

To login, use the member information on your member card. If you do not have this information, contact your Human Resources department or call NuVantage at 1.800.577.4727 during our regular business hours: Monday – Friday, 8:00am – 5:00pm.