For In-person or
Phone Counseling
 CALL US
888.577.2227

  
For Online
Bankruptcy Counseling
CLICK HERE

OR
  
For Online Budget and
Debt Counseling
CLICK HERE
  
OR
   
For Any Questions
 CONTACT US

  
LSS Financial Counseling is a service of Lutheran Social Service of Minnesota which serves all people regardless of race, color, creed, religion, national origin, sex, sexual orientation, disability or age.
 

 

 

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LSS FINANCIAL COUNSELING SERVICE
A CONSUMER CREDIT COUNSELING SERVICE PROGRAM

  

Client Bill of Rights

We pledge that our clients have the right:

  • To prompt pre-filing bankruptcy counseling services
  • To treatment with dignity and respect
  • To be actively involved in a comprehensive assessment of their financial situation, including an appropriate action plan and list of alternatives to bankruptcy
  • To access our service Monday through Friday during regular business hours
  • To express dissatisfaction through a Complaint Resolution Process
  • To discontinue their relationship with our agency at any time
  • To ask questions and to have concerns addressed.

Complaint Resolution Process
We are committed to providing you with high quality professional services. However, if you are not satisfied with the services provided or if you want to make a complaint, we ask that you follow these guidelines:

  • Step One: Try to resolve the issue with the staff member involved by giving him or her specific information about your complaint.
  • Step Two: If Step One is not possible or the issue is not resolved to your satisfaction, write or call: LSS Financial Counseling Service Manager (address and phone number listed below.)
  • Step Three: Agency may request a meeting with you (phone or face-to-face) or seek more information from a staff person. The agency will respond within 15 days.
  • Step Four: If your issue is still unresolved, you may appeal in writing directly to the Financial Services Director, LSS of MN, 424 W. Superior Street, Suite 600, Duluth, MN 55802. After additional fact finding, this individual will provide a concluding decision to you within 15 days.

Non-Discrimination Policy
Our agency serves all members of the community. We do not engage in the practice of discrimination in the selection and participation in our programs or services with respect to race, religion, color, gender, national origin, or handicap.

LSS Financial Counseling Service
424 W. Superior Street, Suite 600
Duluth, MN 55802
(218) 529-2266 or (888) 577-2227